ThoughtFocus Powers Digital Transformation for a Public University

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Challenge

A growing and complex organization

This public university system has more than 20 campuses and eight off-campus centers. It is one of the largest four-year public university system in the United States. The University system faced multiple challenges across different campuses at different points in time. These challenges are diverse and required a partner capable of providing a variety of services across multiple areas of specialization including ERP, analytics, chatbots, cloud support and migration, digitization, and more.

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Solution

A long-term technology relationship

ThoughtFocus has worked with this state university and it's various campuses and departments for the last 12+ years and has successfully delivered multiple projects across the entire gamut of technology, services, and innovation. Projects include ERP, cloud migrations and support, PeopleSoft/Oracle development and consulting services, OBIEE Reports Development, analytics, AI (Artificial Intelligence), financial services integrations, and more. Additional work has been performed in learning analytics, student success, and student information analytics.

Results

12+

Year Partnership

55-70%

Graduation Rate Improvement

23

Campuses Served

REDUCED

System Downtime

ThoughtFocus is committed to success. We are a committed partner with a flexible and consistent source of technology and innovation expertise.

Timeline

2008 - 2017

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Developed a survey tool to capture student feedback, Peoplesoft ERP implementation across multiple campuses, supported data warehouse enhancements and reports.

2016 - 2017

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Implemented a student analytics system to provide insights into courses to be taken, financial status, and risk identification alerts to increase graduation rates.

2017 - 2019

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Implemented YANA, the AI-based chatbot to act as a digital concierge to students. Migrated data warehouse to the cloud.

2020 - 2021

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Implemented YANA Omnichannel contact center which provided chat-based information to students attending virtually. Connected students with staff resources remotely.

2020 - 2021

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Digitized various workflows for key activities so that students and staff could complete various processes remotely.

Benefits

A flexible and agile team

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PeopleSoft services: reduced costs and improved operational efficiencies.

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Student analytics: helped increase graduation rates from 55% to 70% and reduced financial waste.

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ThoughtFocus improved the digital experience for millennial students using AI chat to reduce the workload on front-line support staff.

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Multiple cloud projects reduced system downtime and provided cost savings from the retirement of legacy systems .