About

As Chief Technology Officer at ThoughtFocus, Prashanth leads the technology function across all business lines and customer engagements. With over 20 years of industry experience, Prashanth is spearheading the next wave of technology growth at ThoughtFocus, motivating teams to exceed customer expectations. A natural innovator with entrepreneurial flair, Prashanth is driven to architect new tools and strategies that bring together people, processes, and technology to solve complex business challenges. A trusted technology advisor, both in-house and to ThoughtFocus clients, Prashanth leads the development of innovative business solutions, custom built for client success.

Prashanth’s entrepreneurial mindset has characterized his career. His technology leadership was integral to the success of two technology start-ups, which have grown into multi-million-dollar solution providers. Before joining ThoughtFocus, Prashanth worked in key positions at Tech. Mahindra and SysArris Software.

Prashanth works out of the ThoughtFocus Milwaukee office.

As Chief Revenue Officer, Michael is responsible for all global revenue generation, strategy, and execution at ThoughtFocus. He leads ThoughtFocus’ industry-focused verticals and drives sales, customer success, marketing, and delivery, ensuring those departments work cohesively to execute the company strategy and growth initiatives.

Michael’s expertise lies in growing and managing global enterprise customers and building successful sales, marketing, and vertical growth teams. Prior to ThoughtFocus, Michael has held various growth facing leadership roles at companies in the Fintech and BFSI sectors. With his deep M&A experience in the digital services sector he has been instrumental in driving outsized revenue growth and successfully executed numerous global strategic growth initiatives.

Michael is based in the New York metro area.

Naganand (Naga) heads the Payments & Loyalty division at ThoughtFocus. A technologist with over 25 years of experience, Naga has strong business acumen and is responsible for growing and evolving the Payments and Loyalty practice. In the payments industry, he is recognized as an accomplished subject matter expert and trusted advisor to CXOs. Under Naga’s leadership, ThoughtFocus has conceptualized and developed innovative solution frameworks, providing deployment-ready, customizable platforms to payment service providers, acquirers, processors, and enterprise business organizations. His strategic approach, expert leadership, and global management experience have been pivotal to building and fostering client relationships.

Naga has played an integral role in a host of ThoughtFocus offerings, including a payment gateway, acquiring and issuing switch solutions, a fleet card authorization host, a loyalty solution host, vault integrations, SMB e-commerce solutions, an SMS traffic gateway, and clearing and settlement systems. Before joining ThoughtFocus in 2006, Naga held senior roles at technology powerhouses such as Unisys Corporation, Compaq, and Hewlett-Packard.

Naga is based out of the Dallas office.

Sandeep has over 30 years of technology and domain expertise in capital markets and alternative investments. With a deep understanding of the complexities of multi-strategy investment firms, Sandeep is a trusted advisor to diverse financial services clients. His extensive expertise in asset management funds has been integral to the rollout of data strategies and investment relations for many large alternative investment firms. He was the driving force behind the strategy for data governance, master data management, and reporting intelligence at firms such as Blackstone and Angelo Gordon. Instrumental in establishing the Blackstone Center of Excellence, Sandeep also played a leadership role in the integration of business process solutions for fund accounting.

Previously, Sandeep was Chief Technology Officer at Angelo Gordon, guiding key strategic technologies, including converting their legacy fund accounting system. He also oversaw business continuity, investor relations management, and front-, middle- and back-office transaction processing. Sandeep was one of the key players behind the development of SunGard/FIS’s portfolio accounting and business process management solution.

Sandeep is based in New York.

Palaniappan (Raj) heads the Mortgage & Lending division at ThoughtFocus working with a diverse set of clients across the entire lending eco-system from origination, servicing to credit reporting. He has advised clients both on commercial and consumer lending. With over 25 years of experience, Raj has been hands-on in the transformative journeys for companies such as CreditPlus, Bayview Loans, Silver Hill Funding, Blackstone, Citco among others. He has deep technical talent, analytical acumen and the ability to envision the business transformation, clients need.

CXO’s count on him to convert abstract business strategy to actionalble technology roadmaps and deliver on their vision. It’s this unique skill that continues to drive lasting partnerships that ThoughtFocus forms with its clients.

In additional to the mortgage and lending, Raj also has a deep understanding of the alternative asset industry from fund administration, waterfall modeling, to investor reporting.

Before joining ThoughtFocus, he held key positions at leading companies such as SAIC and GTE. He is based in the Washington DC area.

As Business Head, Higher Ed and Public Sector, DivyaTej (DT) leads client projects in higher education, government, and the non-profit sector. Passionate about innovation and digital transformation, DT’s technical expertise spans enterprise applications, large data systems, machine learning, AI, and the Cloud. With a particular flair for launching new services and products, DT is skilled at building businesses from the ground up. His hands-on leadership style and ability to seamlessly connect have brought numerous ThoughtFocus initiatives to successful fruition. Among his many achievements, DT built and launched the revolutionary AI-based chatbot, YANA.

Driven by a strong entrepreneurial spirit, DT has played key roles in the inception and growth of several startups such as TF Payments, iAlertesite.com, and Enfacet. Before joining ThoughtFocus, he co-founded his own company, Infonet Consulting, which was ultimately acquired by ThoughtFocus. In his earlier career, DT held leadership roles at MITS Inc., the SLK Group, and Otto Bilz.

As SVP and head of Digital Operations at ThoughtFocus, Ritesh leads the business process optimizations for clients. Known in the industry for his impactful contribution to process efficiency and scalability, Ritesh has led digital transformation and operational optimization for numerous clients in the financial sector including Mortgage and Lending, Banking and Capital Markets and Logistics to name a few. He is trusted by CXO’s to deliver on their critical business operations with scale and cost optimization from Global centers in India, Philippines and Dominican Republic.

Under Ritesh’s strategic leadership, ThoughtFocus has transformed from being an offshore process outsourcing and cost optimization company to being harbingers of Digital Operations. Ritesh hand holds clients on their digital journey bringing a holistic transformation in their business operations with a view to deliver on extraordinary “user experiences” using automation, digital technologies and process and people optimization.

Before joining ThoughtFocus, Ritesh played a pivotal role at HCL Technologies in the company’s growth of it business process outsourcing operations.

Ritesh is based out of ThoughtFocus Irvine in California.

Long known as a trailblazer in the development and implementation of business technology strategies, Northcutt plays a pivotal role in defining client needs and developing innovative solutions that enable IT leaders to deliver services that meet the needs of the enterprise.

Kevin is a Managing Director based in H.I.G. Capital’s San Francisco office. He is involved in all aspects of the investment process including sourcing, transaction structuring, financing, and execution of post-closing growth and operational strategies, including add-on acquisitions.

Kevin has participated in and is focused on investments in the healthcare and technology sectors. He has completed multiple corporate divestitures and he has served on the board of several H.I.G. portfolio companies.

Kevin has more than 20 years of experience in private equity and management consulting. Prior to joining H.I.G., he was a Consultant at Bain & Company, where he advised Fortune 500 companies in the healthcare, financial, and automotive industries across North America and Europe. While at Bain, Kevin also worked in the dedicated private equity practice focusing on market, company, and competitive due diligence for global private equity funds.

Kevin earned his M.B.A. from The Kellogg School of Management, and he graduated from Northwestern University with a Bachelor of Science dual degree in Industrial Engineering and Economics, cum laude.

Tyler is a Principal based in H.I.G. Capital’s San Francisco office. He is responsible for all aspects of the investment process including sourcing, transaction structuring, financing, and executing post-closing growth and operational strategies.

Tyler has more than ten years of experience in private equity and investment banking. Prior to joining H.I.G. Capital, Tyler was a Vice President at Ares Management where he executed private equity investments in a variety of industries. Previously, Tyler was a private equity associate at Leonard Green & Partners and an analyst in the Financial Sponsors Group at Citigroup.

Tyler earned an M.B.A. from Harvard Business School and a B.S. in Applied Economics & Management from Cornell University, summa cum laude.

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Sandeep is a key strategist, proven CEO, trusted board director, highly effective coach and mentor, bold thinker and innovator, awesome team builder and a high performance global tech business leader.

Sandeep is an Executive Partner at Siris Capital Group. He works closely with the investment professionals, other Executive Partners and Advisors to help identify and validate potential investment opportunities for Siris primarily in Technology Enabled Services as well as assist in the oversight and operations of Siris’ portfolio companies.

Sandeep was the CEO and Managing Director of Zensar Technologies and the Group Management Board at RPG Enterprises from 2016 to 2021. Sandeep shaped a bold turnaround of Zensar from a legacy IT company to a relevant, state-of-the-art 100% living digital enterprise. Under Sandeep's leadership, Zensar reached many significant milestones and achievements. Zensar’s digital transformation has the distinct, dual honor of being featured as a case study by both Harvard Business School (2018) and London Business School (2020).

Sandeep has authored and published two bilingual books of Hindi-English poems, Your Shadow Wants to Walk Alone and Old Seeds of a New Tree. The Economic Times called Sandeep, "The CEO Poet." He is also the co-founder of Har Asha Foundation, a non-profit organization. An avid dog lover, Sandeep lives with his family in Silicon Valley, California.

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A seasoned executive leader, with over two decades of experience in professional consulting services with primary focus on digital transformations in manufacturing industries, Richard (Rick) Goree has joined ThoughtFocus to lead our Manufacturing vertical.

Prior to ThoughtFocus, Rick has been a part of global organizations like Oracle, Infosys Consulting, Hewlett Packard Enterprise, managing large P&L s through global engagements for clients like General Motors, Symantec, Thermo Fisher Scientific, and various other high-tech manufacturers in healthcare and FMCG.

Rick will guide the Manufacturing vertical to partner with clients and achieve successful outcomes with targeted technology solutions in the supply chain management, logistics management, manufacturing operations, and warehouse/distribution areas.

Maya heads Business Operations for ThoughtFocus India across technology services and digital operations. A multi-faceted business leader, she has over three decades of experience in setting up and managing high-performing delivery centers across USA, UK and APAC regions. In her earlier roles, Maya has worked with leading MNC’s like Ford, Accenture, Symphony Services and Affinity Answers.

At ThoughtFocus, Maya is focused on business transformation initiatives using analytics, automation and process optimization. She is also responsible for strategies that integrate people, process and technology to enable us on our growth path.

Maya is a certified Master Black Belt in Six Sigma and an ISO/SOX trained auditor. She has done her Masters in Accounting and is a certified cost accountant. She is a passionate leadership coach and an advocate for inclusivity and equity.

A strong leader with sharp communication and negotiation skills, Jenny Rose confidently steers the Digital Operations function. Through her positive mindset she injects passion into everything she does, striving to make sure her associates, leaders, and customers are satisfied and achieve their goals.

With a career in Business Process Outsourcing and Digital Operations spanning 19+ years, before joining ThoughtFocus Jenny Rose previously worked at the ICT Group and Sitel. Her role has gradually evolved from Client Services Coordinator to Team Manager, Business Process Lead, and her current position of Head of Customer initiatives. She played a fundamental role in the set-up, transition, and expansion of ThoughtFocus Digital Operations. A certified Six Sigma Green Belt, Jenny Rose has extensive experience in process quality improvement and project management in fast-paced environments.

Jenny Rose is also passionate about writing, and before entering the world of BPO she was a journalist. She finished a degree in Mass Communication as Cumlaude. For many years, she has been an active volunteer with the Missionary of Charity supporting underprivileged, disabled, and ill members of the community.

Anurag works across the organization to support delivery, manage the expansion and growth of our customer accounts, and leads the talent acquisition function for our India center. With over 26 years of experience in the IT Industry, he is adept at managing client relationships, establishing and leading presales teams, program management, and delivering high-quality solutions. Before joining ThoughtFocus, Anurag worked for leading organizations like CSC, Infosys, and Accenture.

During his career, he has helped clients expand their businesses, design automation solutions, and program management to implement complex projects. Anurag also has extensive experience in leading cross-functional teams to successfully implement large multi-location programs across clients’ organizations. He has worked with clients in financial services, insurance, bancassurance, healthcare, and public services domain. Anurag holds a Bachelor of Electrical Engineering from IIT Roorkee. Additionally, he is APMP (foundation level certification for presales), AHIP (health insurance part A), and FLMI (Fellow Life Management Institute) certified.

Anvith Ram is responsible for managing Business Operations at a ThoughtFocus delivery center in the Philippines. He assists in implementing service methodologies, incident management, problem management, change management, and capacity management. Managing and improving workflow and throughput for IT Operations, he oversees staff of System engineers on various IT matters.

Anvith is an experienced IT and Business operations professional with 15+ years of rich industry experience in progressively responsible roles such as Systems Administrator, Network Engineer, Associate IT Manager, Group Manager, Business Operations, and Associate General Manager.

Felipe is responsible for managing Business Operations for a ThoughtFocus delivery center in Dominican Republic. He has been an integral part of the Dominican Republic center since its inception and played a key role in setting up and expansion of the operations on the island.

Felipe is an experienced project and service delivery manager with a demonstrated history of over 17+ years in the BPO and Digital Operations Industry with expertise in Financial Services, Customer Care and Technical Support. Analytical, Negotiation and Coaching Skills. He is a strong operations’ professional with a Master of Business Administration in Neuro Management.

A seasoned IT leader with 25+ years IT experience in running P&Ls, IT Operations, Technology, setting up development centers, practices, CoEs globally and having worked in the USA, Europe, India, South America with top industry leading firms.

Prior to ThoughtFocus, Srini has been part of global organizations like Capgemini, Tech Mahindra (Satyam), Infosys, TCS (Tata Unisys). In his immediately previous role, Srini was Vice President - Cloud Infrastructure Services in Capgemini.

Srini is the head of the J. J. Keller CoE, a unit setup in India to provide Technology, Automation, IT and Business Process services to J. J. Keller – a leader in safety and regulatory compliance solutions in the US.