and success together
For brave thinkers who want to reach the future faster, ThoughtFocus eliminates business/technology constraints with big ideas and flawless execution.
Our Vision and Mission
Being a benchmark and leader in technological innovation that enables our clients to achieve category leadership, so they can have remarkable growth faster.
To respond to the technological innovation needs of businesses, and deliver satisfaction to our clients, shareholders, and employees that make a positive impact on society.
We are honest and forthright in our dealings. Building trust builds a better company.
We seek to understand each other’s differences, while treating each other with dignity and respect.
We are responsible for holding ourselves accountable for our actions and inactions.
We are resolute in our professional convictions and remain driven to achieve our mission.
We seek to inspire a happy state of mind in each other. A positive attitude is good for our personal well-being, the team and our customers.
Meet the team
With over 30 years of technology experience, Suman has managed mission critical projects...Read more
Chief Executive Officer
With over 30 years of technology experience, Suman has managed mission critical projects across multiple sectors and locations. He played a key role in the success of start-ups, Mobyz LLC, and e-Emphasys Technologies Inc. His expertise includes business management, enterprise solutions development, internet, mobile and enterprise application deployment.
Shylesh held senior business positions with Fortune 500 companies like...Read more
Executive Vice President
Shylesh held senior business positions with Fortune 500 companies like Compaq and HCL. Over three decades he helped companies re-engineer their business processes, and improve their business models using technology and off-shore BPO services. At ThoughtFocus, Shylesh has overseen our expansion into new verticals and grown our global client footprint.
Rajiv’s experience spans finance, insurance, telecom, to logistics...Read more
Executive Vice President
Rajiv has over 35 years of experience in various industries such as finance, insurance, telecom, and logistics. He has a deep technical background in enterprise data architecture. Rajiv led companies to build and manage data assets, and developed and launched one of the first Internet banking solutions. At ThoughtFocus, he leads outsourcing client strategy.
David Payne serves as Director on the Board of ThoughtFocus as a representative of...Read more
Managing Director, Blackstone
David Payne serves as Director on the Board of ThoughtFocus as a representative of Blackstone. He is a Managing Director and Head of Corporate Development and Co-Head of Financial Planning & Analysis for Blackstone. He has responsibility for strategic mergers and acquisitions, new business initiatives and special projects in support of Blackstone and its business units.
Anuradha is a Chartered Accountant with 20 years of business advisory, process...Read more
Chief Financial Officer
Anuradha is a Chartered Accountant with 20 years of business advisory, process and system design, management reporting and internal audit experience. She's experienced in a broad range of sectors, including IT, manufacturing, financial services, eCommerce, hospitality, and supply chain.
Prashanth serves as the Chief Technology Officer and has over 20 years of experience providing...Read more
Chief Technology Officer
Prashanth serves as the Chief Technology Officer and has over 20 years of experience providing strategic technology leadership for Fortune 50 manufacturing companies. He is a member of the executive management board and leads all aspects of ThoughtFocus’ technology strategy to bring the latest innovations to ThoughtFocus’ customers. His expertise includes organizational integration, enterprise technologies, cloud-based applications, and multi-stack product engineering solutions. He is also a strong advocate for gender equality, inclusion, and diversity in the workplace.
Naganand Jagadeesh serves as ThoughtFocus’ Vice President, Payment and Loyalty Solutions...Read more
VP Payments And Loyalty Solutions
Naganand Jagadeesh serves as ThoughtFocus’ Vice President, Payment and Loyalty Solutions. He is based in Dallas, TX. With over thirty years of overall technical experience, Naganand is a technology strategist and proactive leader with the proven ability to build strong business relationships, manage international clients and distributed delivery teams, and create strategic roadmaps.
Sandeep Gupte leads the ThoughtFocus Alternative Investments and Capital Markets...Read more
Head Of Alternative Investments
Sandeep Gupte leads the ThoughtFocus Alternative Investments and Capital Markets practice and brings 25+ years of experience in technology and operations. He advises and supports CTO’s / CIO’s in developing operational business strategies and information technology initiatives. Sandeep holds a Bachelor of Science degree in Computer Science from SUNY at Stony Brook and has NASD Series 6, 63 and 7 licenses.
Mr. Rajaram heads the Mortgage and Lending practice. He has over 26 years of experience...Read more
VP, Mortgage & Lending
Mr. Rajaram heads the Mortgage and Lending practice. He has over 26 years of experience in the Information Technology Industry and is supported by a strong educational background in Computer Engineering. This includes a Bachelor’s degree in Computer Science from the PSG College of Technology, India and graduate studies in Computer Science at Case Western Reserve University, Cleveland, OH. As lead consultant and architect, Mr. Rajaram has led the delivery of several highly visible and critical projects at high-profile companies such as CITCO Fund Services, Blackstone, and others.
Divyatej has helped organizations embrace emerging technologies...Read more
VP, Education and Public Sector
Divyatej has helped organizations embrace emerging technologies to address complex challenges. For over 23 years, he’s worked with leading public and private universities on student success initiatives and managed ERP, business process change projects, business intelligence, enterprise mobility, cloud computing and technology security.
Ritesh has over 25 years of experience in managing critical business operations...Read more
SVP, Digital Operations
Ritesh has over 25 years of experience in managing critical business operations and applying business process re-engineering techniques. He is recognized as an industry expert in implementing process enabled service delivery with innovative technologies, including artificial intelligence. He has helped Fortune 500 clients achieve the highest levels of customer success through global sourcing initiatives and led client engagements across multiple geographies.
Padmanabha (Paddy) Thirumalaiah
Paddy is the Delivery Head & Head of India...Read more
Padmanabha (Paddy) Thirumalaiah
VP, Delivery Head and Head Of India
Paddy is the Delivery Head & Head of India at ThoughtFocus. He is based out of Bangalore, India. Paddy has over 25 years of Technology Industry experience in leadership roles with organizations such as Infosys, Wipro and HPE. He has leadership experience managing Fortune 500 clients globally across Industry Verticals and Services.
Katrina Bierce serves as ThoughtFocus’ Director of Human Resources in the United States...Read more
Senior Director, Human Resources & Business Operations
Katrina Bierce serves as ThoughtFocus’ Director of Human Resources in the United States. She is based out of Brookfield, WI. She is responsible for the design and implementation of human resources strategies that enable ThoughtFocus to attract and retain high-performing professionals. Katrina is an accomplished HR professional with more than 30 years of experience working at medium to large companies in the private sector providing guidance and leadership to senior leaders.
Jim Hilley serves as ThoughtFocus’ Vice President, Sales and Relationship Management...Read more
Jim Hilley serves as ThoughtFocus’ Vice President, Sales and Relationship Management. He is based in Atlanta, GA. Jim, a highly successful sales and business leader with over twenty-five years of broad management experience, focuses on selling value-based professional services in technology and business process outsourcing. He has extensive experience in developing outsourcing strategies with C-level executives in large global enterprises using balanced on-, near-, and off-shore services.
Samantha Kandah is a Brand and Marketing Strategist who partners with CEOs...Read more
Director of Marketing
Samantha Kandah is a Brand and Marketing Strategist who partners with CEOs, executives and professional brands. After spending a decade working in PR and marketing for multimillion-dollar brands and startups, Samantha knows what truly drives conversions and demand. Samantha has held senior roles with large technology companies such Adobe, Cisco and Oracle.
With over 9 years of comforting experience, Aidan is trained for therapy support...Read more
Chief Comfort Officer
With over 9 years of comforting experience, Aidan is trained for therapy support and specializes in comforting children with cancer, memory-loss patients under hospice care and military veterans with post traumatic stress disorder (PTSD). Aidan is the lead executive on the ThoughtFocus Comfort Gives program, a program within the high-tech industry that gives back to communities in need.
Making sure success happens
We are committed to continuous innovation and quality
ThoughtFocus is committed to continuous innovation and quality.
We have been recognized with certifications that include ISO 9001:2015, PCI DSS Level 1, and AS9100D.
These quality management certifications are internationally recognized and indicate our commitment to maintaining the highest standards in our workforce, processes, products, and services for sustainable customer success.
Collaboration is key to success
Microsoft Azure is a cloud computing service for building, testing, deploying, and managing applications and services. We’ve partnered with Microsoft Azure to provide technology and building solutions for our clients.
Amazon Web Services
AWS provides on-demand cloud computing platforms to all. Thoughtfocus has partnered with AWS to manage complex technical architectures and cloud-based infrastructure solutions.
SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run more efficiently. ThoughtFocus has established a Silver Level Partnership with SAP for its S/4 HANA Cloud ERP suite deployment.
IBM is a leading cloud platform and cognitive solutions company. ThoughtFocus partners with IBM Watson for AI based solutions. Our YANA product in Higher Education incorporates IBM Watson technology.
Oracle provides database software and technology, cloud engineered systems, and enterprise software products along with its own brands of database management systems. ThoughtFocus has partnered with Oracle for solutions in Higher Education
Google Cloud Platform is a suite of cloud computing services that helps transform, build, innovate, and scale business applications. ThoughtFocus’s YANA product in Higher Education leverages Google technology.
Rackspace manages applications, data, security and helps customers migrate to the cloud. Rackspace is an infrastructure partner for ThoughtFocus to host and manage custom-built, private labeled solutions.
Improve the productivity of your support teams
YANA is an AI-powered enterprise chatbot – a support center solution that can help personalize customer delight at scale. Let us show you how YANA can deliver amazing customer experiences, increase your revenue, improve contact center productivity, and shorten the sales process.
And, getting started with an AI-chatbot is easy. In fact, with YANA, an operational proof of concept can be ready for User Acceptance Testing (UAT) within 2 weeks - for about $5000. See for yourself. Request a copy of our proven four-stage chatbot deployment roadmap that outlines a simple crawl-walk-run strategy for chatbot deployment success.Learn more
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