Flexibility, Innovation, and Confidence

Solving big problems for mission-focused organizations
  • Creating experiences that differentiate
  • Developing customer loyalty
  • Driving lifelong engagement
  • Streamlining processes
  • Processing transactions
  • Creating financial and operational transparency

How you serve students, members, and donors has changed dramatically in the past year. From academic advising and registration, to donor and financial management, there are many moments that, historically, required people to get in line or meet face to face with a person.

Now, crowded spaces have moved to crowded online queues. What seemed simple in the physical world requires deep thinking for translation to the digital world.

From reimaging the role of the call center to creating digital workflows that replace in-person processes, ThoughtFocus can show you how to accelerate success by adopting innovative solutions and replacing legacy processes.

Get in touch today to schedule a consultation.


Innovation and Capabilities

Are your systems and processes moving your business forward or holding you back?

ThoughtFocus solutions improve student success through personalized digital experiences. We apply insights from analytics and create self-service capabilities to reduce operating expenses and improve productivity. Digital integrations automate workflows with a more efficient, secure and sustainable infrastructure.

For Public Sector agencies and departments of all sizes, efficient use of technology is crucial. As your base expands, you’ll need to find better ways to manage information, market your campaigns, and track data. To achieve your mission and fully capitalize on your technology, you’ll need a smart team of business experts and technologists to guide your efforts and develop the solutions that align with your growth goals.

Our Expertise

Consulting Services
  • Strategy and Consulting
  • Advisory Support
  • Assessments: As Is, Select/Fit, Build vs. Buy Assessments
  • Workforce Enablement
Operations Excellence & Infrastructure Support
  • Oracle Peoplesoft
  • SalesForce.com/SuiteCRM
  • Microsoft Dynamics
  • Adobe Experience Manager (and Cloud)
Custom Application Development
  • New Product Development
  • Integrations and Workflows
  • Application Support
  • Application Maintenance
Quality and Security
  • Quality Assurance
  • InfoSec Risk
  • Compliance
  • Data Governance
Analytics and Data Strategy
  • Analytics – Student, HR and Finance (Diagnostic, Descriptive, Predictive, Prescriptive)
  • Dashboard and Visualization
  • Data Warehouse
  • Data Management and Implementation
AI Solutions
  • YANA-multilingual conversational chatbot and omnichannel platform
  • AI-based learning assistant
  • Machine learning based predictive modelling
  • Call center optimization
Digital Transformation
  • Cloud Migration and Implementation
  • Legacy modernization
  • Business process reengineering
  • Pilot and Rapid prototyping
Enterprise Integration Services
  • Digital Forms and processes (AEM)
  • RPA and Hyper Automation
  • Cognitive/AI-based automation
  • Accreditation process framework



Improve the productivity of your support teams

YANA is an AI-powered enterprise chatbot – a support center solution that can help personalize customer delight at scale. Let us show you how YANA can deliver amazing customer experiences, increase your revenue, improve contact center productivity, and shorten the sales process.

And, getting started with an AI-chatbot is easy. In fact, with YANA, an operational proof of concept can be ready for User Acceptance Testing (UAT) within 2 weeks - for about $5000. See for yourself. Request a copy of our proven four-stage chatbot deployment roadmap that outlines a simple crawl-walk-run strategy for chatbot deployment success.

Learn more

Simplify your accreditation process with Accredio

Accredio is a unique, easy-to-use, cloud-based framework that enables your organization to automate end-to-end accreditation processes and add new capabilities for analytics and improved reporting. With Accredio, you can reduce your organization’s operating costs significantly, while giving your users an enhanced experience & operational insight.

Visit the Accredio Website.

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Are You Ready to

Drive Meaningful Change?

Change is a constant. Are you ready for it? With increased competition, diverse student, citizen, and member populations, and shrinking budgets, there is a growing sense of urgency to adapt and transform. Technology is no longer a background utility. It is a strategic asset that is vital to achieving your mission.

Schedule a deep dive session today.