Customers
Inspiring excellence
and fostering loyalty
Journeys We’ve Been On...
Partnering with our customers to understand their businesses better and enabling value creation together, has been the cornerstone of our approach to customer centricity. Hear from our customers, how some of these partnerships have created a positive impact.
Customer Spotlight
ThoughtFocus’ AI-powered solution provides increasingly innovative ways for us to engage our community and deliver on our goal of providing an exceptional employee experience. Their digital AI chatbot integrates technology, processes, and procedures to deliver a tailored and convenient path to HR information and services which helps better meet the needs, and expectations, of our UVA community.”
- Karen Barnes,Director of Communications Human Resources, UVA
Partners In Innovation
Challenges when migrating to Cloud
ThoughtFocus hosted an informative webinar on overcoming post-cloud migration challenges...
ThoughtFocus hosts NCR Payment Solutions and industry leaders in Dallas
ThoughtFocus’ strategic partnership with NCR...
Solving for business complexity and talent shortages in Alternative Investments
On February 25th, ThoughtFocus hosted...
You Trust. We Deliver.
99%
Customers
Retained
100%
Customers
Delighted
50%
Reduced
Annual Costs
Customer Speak
Our team needed to build some new code deployment capabilities to help Ancestry scale quicker and redirect efforts to further align with our company’s mission. ThoughtFocus was able to jump into a very interconnected and complex deployment system and create new patterns for our development teams. I am so impressed by the quality and self-directedness that the Engineers from ThoughtFocus showed. After providing our acceptance criteria, they figured out the rest. Their services were exactly what we needed for this project. ”
- Reed Wilson
Given their successful track record with other players in the industry, ThoughtFocus was the first on our list when we needed to expand our IT resources and improve capabilities. As we continued expanding, we ended up onboarding some of their associates as part of our teams. With their help, we’ve been able to consistently develop world-class processes and systems and deliver best-in-class experiences for our clients and partners. We look forward to our continued partnership as we build out our global presence. ”
- Joe Lurie
ThoughtFocus was much more engaged. You could tell that they wanted to create a partnership… They were very interested in outcomes. They weren’t worried about what’s the next project that they can hook their wagon to — their immediate need and their immediate concern was us! ”
- Jim Chorosevic
One of the things I think our customers will really appreciate is our relationship with ThoughtFocus. We're working with ThoughtFocus and bringing in our customer input into our conversation so that they can help us to better define some of our product strategies that we can deliver with them to clients that have more complex environments and have the need to make sure that they can understand how we bring not only what we want to the table from our product perspective and strategy but also how it can meet the needs of our customers. ”
- Chris Peterson
By partnering with ThoughtFocus, we built a Hybrid Center of Excellence where we get the benefits of ThoughtFocus’ operational and administrative capabilities, but we really made it look and feel like Blackstone. We look forward to many years of success and growing our center to do more and more and enable to grow our business cost effectively ”
- Bill Murphy
We've already seen with the partnership with ThoughtFocus the impact that it’s had on our ability to accelerate and scale our engineering organization from multiple different ways. We don't see the ThoughtFocus team as a separate 3rd party partner that we have, they are part of our core team delivering on the value for the solutions we are trying to drive. ”
- Product Management
Partnered with ThoughtFocus, we leveraged their expertise to help extend our brand, our culture, our values, eliminate risk, and reduce the internal roadblocks -- which are the biggest obstacles when you're thinking about outsourcing or extending your team in another geography through a vendor ”
