We are a team of diverse and skilled professionals who bring years of industry expertise with them.

Solving complex business problems requires expertise but above all it needs determination, passion and perseverance to be able to succeed on a consistent basis.




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Life at ThoughtFocus

Remarkable growth and success


At ThoughtFocus, we have made it our purpose to help our partners, our customers and our employees succeed. Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves.

  • Clearly defined career and growth paths
  • A robust learning framework
  • Fast Track Program to ensure holistic learning & growth

We value diversity and build on it, creating a culture firmly focused on delivering innovative solutions to our clients while constantly striving to grow the company and our people.

Total Rewards at ThoughtFocus, Dominican Republic

ThoughtFocus is compliant with the statutory requirements of the law in Dominican Republic. All our employees are covered for Medical and Pension under SFS and AFP schemes. Over and above the statutory requirements, our employees at our Santo Domingo office, also enjoy some additional perks:

  • Performance based rewards
  • Training bonuses
  • Loyalty bonuses
  • Personal Allowance
  • Best in industry hourly rate for services for our associate group
  • Referral bonuses

We refuse to stand still. Momentum is the only constant at ThoughtFocus. Explore opportunities and be part of the force that is building a Better Future Faster.

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A key member of our Executive Leadership team, Aidan, is a certified therapy canine. Aidan is our lead executive on our community outreach program, Comfort Gives.

He specializes in comforting children with cancer, memory-loss patients under Hospice care and military veterans struggling with post-traumatic stress disorder. You too, could be in for some comfort hugs from Aidan at our ThoughtFocus US Headquarters in Milwaukee.

We dream big, yet, are rooted in our strong value system. Our core values define who we are and how we conduct business.

  • Integrity
  • Empathy
  • Accountability
  • Perseverance
  • Happiness

Comfort Gives is ThoughtFocus’ social impact program that is dedicated to giving back to our communities through in-kind and financial donations. In 2020, ThoughtFocus met virtually with multiple elementary schools around the United States to host virtual readings of Chief Comfort Officer’s story, Aidan the Hugging Goldendoodle, along with gifting the students their own copy of the book.

We’ve established our Dominican Republic centre in the last quarter of 2020. It has started strong and I can’t wait to see the growth of this team. The team’s bilingual talent and our nearshore location will bring many benefits to our existing and future clients. Our transition and pilot teams are already going above and beyond in managing an exceptional client experience.

Ritesh Wadhwa

VP - Business Process Management

Meet the team