Faced with increased market pressure and a need to remain relevant for clients, mortgage and lending leaders are steering their strategy to scale and optimize organizational performance. To do this, many are embracing towards to our operating model called Digital Operations. This methodology adopts a combination of tools, technologies, and processes that fundamentally rethink and reimagine internal and external processes and functions.

Mortgage and Lending Expertise in:

  • Pre-Approval
  • Loan Origination
  • Loan Processing
  • Underwriting Review
  • Audit
  • Loan Administration
  • Loan Servicing


  • Application processing
  • Risk Assessment
  • Initial Disclosures
  • Compliance review
  • QC/QA

  • Appraisal reviews
  • Title insurance
  • Clear conditions
  • Document preparation
  • Secure funds
  • Recording and Transfer

  • Property tax search
  • Verification services
  • Background checks
  • Credit verifications
  • Due Diligence

  • Service agreement
  • Customer service
  • Default services
  • ESCROW management
  • Risk mitigation
  • Tax assignment

Digital Operations helped some of clients achieve metrics above and beyond their business goals. One of clients reported.

  • Efficiency increased revenue by 40% and loan cycle time reduced by 30% for a leading national residential lender based in CA.
  • 98% of work completed within turnaround time for a leading west coast title and escrow service provider.
  • Reduction in 70% of workload for a large specialty mortgage servicer.

Learn how you can transform your Mortgage & Lending business through Digital Operations.

ThoughtFocus Strength:

  • Long-term experience with large complex clients across all mortgage processes
  • Significant presence in M&L for digital operations engagements in emerging markets
  • Strong presence in loan document management and indexing
  • RPA/AI driven solutions to increase efficiency of manual processes
  • Well defined ad structure models to deploy hybrid captive delivery centers
  • Flexible service delivery models with value add from

ThoughtFocus has shown resilience and adaptability by managing business growth in mortgage industry by leveraging and deploying solutions that overall improve service levels for our clients in terms of their client experience.

Why ThoughtFocus for M&L Operations

There are many significant drivers for our clients to consider ThoughtFocus for their operational needs such as:

  • Improved compliance to adapt to changing regulations
  • Improvised process standardization and reduced error rate
  • Improved turnaround time to meet shorter industry processing deadlines
  • Increase in process automation and systems to manage for business growth

Click Here to know more about Mortgage & Lending solutions.